888-833-8875 | 9-6 (EST) M-F

Frequently Asked Questions

  1. How can I contact you?
  2. When can I expect my order?
  3. Can I make special requests at ElderStoreĀ®?


  1. How can I contact you?

    Company Name Tower Place Holdings, LLC dba ElderStore®

    C/O Nora Cody

    548 Halliwell Avenue

    Orange, CT 06477

    Phone 888-833-8875
    Toll-Free Phone 1-888-833-8875
    Fax (615) 864-7089
    URL http://www.elderstore.net
    Email customerservice@elderstore.com
    Business Hours Monday - Friday
    9:00AM - 5:00PM  Central Standard Time.
    An answering service is available after hours to take your messages
  2. When can I expect my order?

    ElderStoreĀ® ships  daily, Monday through Friday. If your order is received early enough it will generally ship that day.  If not, your order will ship the next day.  Orders received on  Friday afternoon will ship on Monday. 

    Some orders may be shipped directly from the manufacturer or distributor. In such cases it is difficult to promise a ship date, however, many (but not all) also ship same day or next day.

    If your order is shipped from our warehouse and you have included a valid e-mail address, you will get shipping and tracking information if you choose UPS as your shipping carrier. If you choose the US Postal Service you will receive shipping notification but the tracking is not as documented as UPS. You can also track your order through "Your Account" here in this website. It will show when your order is "in process," shipped, or other possible scenarios. We will attempt to keep you as informed as possible.

    We have more difficulty obtaining shipping information if your item is being shipped directly by the distributor, but we do our very best to accomodate you.

    If you have an urgent need for an item please let us know and we will try our very best to accommodate your situation.

  3. Can I make special requests at ElderStoreĀ®?

    Absolutely!  Either write directions on your order when it gives you the opportunity to write comments.  Or call us at 888-833-8875 giving us directions for your order, either before you place the order or very soon afterwards.
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